Privacy Policy

At Coral Kids Therapy, we are committed to protecting your privacy and handling all personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and relevant state-based legislation for health records. This policy explains how we collect, use, store and protect your information.

What information we collect

We may collect personal and sensitive information, including:

Your child’s name, date of birth, contact details and demographic information
Medical, developmental, behavioural and educational history
Assessment results, reports and therapy notes
Referral information from GPs, paediatricians, specialists or support coordinators
NDIS numbers and plan details (if applicable)
Billing, invoicing and payment information

How we collect information

We collect information through:

Intake forms, emails and phone calls
Therapy sessions and assessments
Observations and discussions with parents, caregivers and educators
Information shared by other professionals (with your consent)

Why we collect your information

We collect information to:

Provide assessment and therapy services
Plan, deliver and review treatment
Complete reports such as FCAs, school letters, progress updates and NDIS documentation
Coordinate care with other professionals
Manage billing, administration and compliance obligations

How we use and disclose information

Your information may be shared(with your consent) with:

Educators, health professionals and support services
NDIS representatives and plan managers
Administrative staff assisting with invoicing or scheduling

We may disclose information without consent only if required by law (e.g., safety concerns, court orders).

How we store and protect your information

We store all data securely using encrypted digital systems and password-protected devices. Paper documents (if used) are kept securely. We take reasonable steps to protect information from loss, misuse or unauthorised access.

Accessing or correcting your information

You may request access to your child’s information or ask for corrections at any time. We will respond within a reasonable timeframe.

Feedback or complaints

If you have concerns about how we handle your information, please contact us at:
Email: coralkidstherapy@outlook.com
Phone: 0435307280

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).