FAQ
Our Frequently Asked Questions section is designed to give you clear, reliable answers about how our services work. From bookings and session formats to payment, telehealth, and what to expect in therapy—this page helps you quickly understand the essentials. If you need more personalised guidance, our team is always here to help.
FAQ
What does an Occupational Therapist (OT) do?
We support children to build the skills they need to participate confidently in everyday life—at home, school, and in the community. This includes emotional regulation, fine and gross motor skills, sensory processing, behaviour support, self-care skills, handwriting, play development, and more.
Who do you work with?
We work with children, young people, families, educators, and support networks. We support NDIS participants (plan-managed and self-managed) and private-paying clients.
Do you offer in-person or telehealth sessions?
We offer both telehealth and in-person sessions.
We currently operate predominantly via telehealth, which is highly convenient and evidence-based for many therapy goals.
In-person sessions are available on a case-by-case basis, depending on your child’s needs, suitability, and location.
Please contact us to discuss what will work best for your family and we can advise on the most appropriate service option.
How do telehealth sessions work?
Sessions are delivered through secure, private video calls. You will receive a link before each session and guidance on how to set up your child’s space for success.
What ages do you support?
We primarily work with children aged 1–18, but younger or older clients may be accepted depending on clinical need.
Do I need a referral?
No. You can contact us directly. A GP or paediatrician referral is welcome but not required.
When are invoices due?
Invoices are due within 7 days, unless stated otherwise.
What happens if invoices aren’t paid?
After two unpaid invoices, services are automatically paused until the account is brought up to date. Continued non-payment may result in referral to a debt collection agency, with recovery costs passed on, as stated in the Service Agreement.
What is your cancellation policy?
We require 48 hours’ notice to cancel or reschedule.
Late cancellations or missed appointments incur a full session fee as per the Service Agreement.
Why is there a cancellation fee?
Your appointment time is reserved exclusively for your child. Late cancellations mean we cannot offer the slot to another family.
What if my child is sick?
If your child is unwell, please notify us as soon as possible. Telehealth may be considered on a case by case basis.
What happens in a typical OT session?
Sessions focus on your child’s goals and may include:
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Skill-building activities
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Sensory or motor strategies
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Emotional regulation tools
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Parent coaching
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Review of progress and next steps
We’ve done our best to answer the most common questions families have. If there’s anything else you’d like to know, please reach out — we’re always here to help.